FAQs

General & Product FAQs

1. What types of hoodies can I personalise on your website?

We stock a wide range of hoodies that can be personalised to your liking. This includes classic pullover hoodies, zip-up hoodies, lightweight hoodies, and thicker fleece-lined options for colder weather. You can also find hoodies in many colours and styles, including trendy cropped fits, oversized designs, and sports-friendly hoodies. Each hoodie can be customised with your logo, text, slogan, artwork, or design.

2. Do you offer both printed and embroidered designs?

Yes, we offer both. Printing is a great choice if you want colourful, bold, or detailed designs. Embroidery works well for a long-lasting, premium look – perfect for company logos or school crests. You can choose the method that suits your design best, or contact us for advice on which option will give the best results.

3. Can I order plain hoodies without personalisation?

Absolutely. If you just want a plain hoodie without any print or embroidery, you can order them directly through our website. Many customers choose this option when they want quality blank hoodies for casual wear, sports, or layering.

4. What sizes are available for your hoodies?

Our hoodies are available in a wide size range, starting from kids’ sizes up to adult sizes (XS to 5XL, depending on the style). We make sure to stock inclusive sizes so that everyone can find a comfortable fit.

5. Do you offer unisex, women’s, and children’s hoodies?

Yes, we offer all three categories. Unisex hoodies are our most popular option, but we also have fitted styles designed for women and smaller sizes for children. If you’re ordering for a group, you can mix and match sizes easily.

6. Are the hoodies suitable for all seasons?

Yes, we stock hoodies for different weather conditions. Lightweight hoodies are perfect for spring and summer, while thicker, fleece-lined hoodies are ideal for autumn and winter. With the right style, you can wear our hoodies all year round.

7. Can I choose the placement of my design (front, back, sleeve, hood)?

Yes, you can. Most customers go for a front chest logo or a large back design, but you’re not limited to that. You can also place designs on sleeves, the hood, or even combine placements for a unique look.

Ordering & Customisation

1. How do I place a personalised hoodie order online?

It’s easy. Choose your hoodie style, select the size and colour, upload your design or add text, and then confirm your order. Our website guides you step by step. If you need help, our customer support team is available to assist.

2. Is there a minimum order quantity for custom hoodies?

For most styles, you can order just one personalised hoodie. However, if you’re placing a bulk order for schools, businesses, or events, you’ll benefit from discounted prices.

3. Can I upload my own logo, artwork, or design?

Yes. You can upload your own files (such as JPEG, PNG, or PDF) directly on the product page. Whether it’s a business logo, sports team emblem, or personal artwork, we’ll print or embroider it for you.

4. Do you provide design assistance if I don’t have artwork ready?

Yes, we do. If you don’t have a finished design, our in-house team can help you create or adjust artwork so it looks great on your hoodie. We can also provide simple text-based designs with custom fonts.

5. Can I see a proof of my design before production?

Of course. We send digital mock-ups of your hoodie with the design placement for you to approve before we start production. This way, you can make changes if needed and have peace of mind that the final hoodie will match your expectations.

6. Do you accept bulk or wholesale orders for schools, universities, and companies?

Yes, bulk orders are one of our specialities. We regularly work with schools, colleges, sports clubs, and corporate teams. Bulk orders come with discounted pricing, so it’s cost-effective to order in larger quantities.

7. How long does it take to produce customised hoodies?

Production time depends on the size of your order and the complexity of your design. For smaller orders, it usually takes 5–7 working days. Larger bulk orders may take a little longer, but we’ll give you an estimated timeline when you place your order.

Pricing & Payment

1. How much do personalised hoodies cost?

Prices vary depending on the type of hoodie, printing/embroidery method, and the number of items you order. A single custom hoodie will cost more per unit compared to a bulk order. You can see live pricing on our website once you select your options.

2. Do you offer discounts for bulk or wholesale orders?

Yes, the more you order, the more you save. We offer tiered discounts for bulk and wholesale purchases, making it affordable for schools, teams, and companies to kit out their groups.

3. What payment methods do you accept?

We accept all major debit and credit cards, PayPal, and other secure online payment methods. For bulk orders, we may also accept bank transfers.

4. Are there any setup fees for embroidery or printing?

For embroidery, there may be a one-time setup fee to convert your logo into an embroidery file (known as digitising). Printing usually does not require setup fees. We are transparent with all costs upfront so there are no hidden charges.

Delivery & Returns

1. How long does delivery take once my order is ready?

Delivery usually takes 2–4 working days within the UK once production is complete. For urgent deadlines, please let us know in advance so we can recommend the fastest option.

2. Do you offer next-day delivery for plain hoodies?

Yes, if you order plain, non-customised hoodies, we can arrange next-day delivery (depending on stock and order time).

3. Can I track my order once it has been dispatched?

Yes. Once your order is dispatched, we’ll email you a tracking number so you can follow its progress until it arrives at your door.

4. Do you ship outside the UK?

Currently, we focus on UK deliveries. If you’re outside the UK and interested in placing an order, please contact us to check if shipping can be arranged.

5. What are your returns or exchange policy for customised items?

Since personalised products are made specially for you, we can’t accept returns or exchanges unless the hoodie is faulty or the customisation doesn’t match what was approved. Please double-check sizes and spellings before placing your order.

6. What should I do if I receive a faulty or incorrect hoodie?

If your hoodie arrives damaged, faulty, or with the wrong design, please contact us straight away with your order number and photos of the issue. We’ll replace or refund your order promptly.